To submit a warranty claim, your machine must be registered with us. Use our online form for this purpose. Online form

Niklas MattfeldtServicePhone: +49-4281 / 712-789Fax: +49-4281 / 712-46Mobile: +49-160 / 96747227WhatsAppSend email

Antonia EllertServicePhone: +49-4281 712-1260Fax: +49-4281 / 712-46Mobile: +49-160 / 97938592WhatsAppSend email

Warranty / Guarantee

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Location

E-mail*

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Dealer's own reference number

Owner status* SellsStorage machineDemonstration machine

End customer name*

Model*

Serial number*

Failure repair date*

Üoutgoing date

Delivery note number

Customer complaint/damage*

Cause of damage & repair*

Cause of damage* broken/tearedwrong part mountedcorrodedLeakage/pressureGuidanceelectrical errorscratchedbent

Damage causing part number*

Your message to us/Other comments

Position	Item number	Designation	Quantity	Unit price (net)	Total price (net)
1.
Workload in hours				* 48 €
Mileage allowance				* 0,65 €
Total amount (net)					€ 0
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Guarantee and warranty guidelines

• Warranty work must, where possible, be agreed with Saphir Maschinenbau GmbH prior to execution. A warranty repair must correspond to the proportionality of the machine price.
We reserve the right to check warranty work carried out at the end customer's premises.
• Spare parts required for the repair of warranty damage will be ordered in the same way as other spare parts (Saphir Maschinenbau GmbH / Granit) and invoiced by us. A credit note will be issued once our warranty has been recognized.
• Defective parts must be returned to the manufacturer within 30 days together with a warranty claim. Without old parts, it is not possible to process a warranty claim or issue a credit note. All claims or old parts that are not returned to us promptly cannot be processed. If a return is not necessary, you will be notified upon receipt of the warranty claim.
• The general terms and conditions are binding for the assumption of costs.
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Excluded from the warranty are damages:

Wearing parts, V-belts, filters, lighting equipment, operating materials, broken glass on headlights, etc. are excluded from the warranty.

Furthermore, damage caused by the following causes is excluded from the warranty:

• Own fault and negligent actions
• Inadequate maintenance or use of unsuitable operating materials and spare parts
• Non-compliance with the operating instructions
• Failure to carry out regular visual inspections
• Authorized modifications to the machine, that have not been approved by the manufacturer
• improper repairs and/or repairs carried out with unsuitable tools
• consequential damage that has occurred because loose screws, loose hydraulic lines, leaks in the hydraulic system have been ignored or not repaired immediately. were not repaired immediately
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In the operating instructions, the individual maintenance tasks are listed under daily maintenance, weekly maintenance and the following

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Only trained or qualified personnel may carry out repairs.

Follow the operating instructions.

Saphir Maschinenbau GmbH is not liable for damage caused by failure to observe these points. The risk is borne solely by the user / operator.

The hourly billing rate is 48.00 €

The distance is charged at € 0.65 for each kilometer driven, up to a maximum of 80km.